With the improvement of emotional intelligence (EI), workers, a company can successfully exploit two important trends in Megatrends Patricia Aburdene set for 2010: "The wave of conscious solutions" and "Spirituality in Business." As we enjoyed this new era, through the widespread application of techniques conscious contribution to the economy, ensure that your company is one of the early adopters reap the competitive advantages that are stuck with the traditionalBusiness convictions. Emotional Intelligence, a solution aware of patellar patterns of emotional response, the ability to acquire and apply knowledge about your feelings and the feelings of others. Information on what you feel will help you make effective decisions, which (to say or do or say or not).
It allows you to use your emotions to help you make better decisions at this time and a more effective control over you and your effect on others. TheConcept of emotional intelligence, brain research shows that these abilities are of purely technical and cognitive skills are different because they have a different part of the brain - the emotional center, the limbic system, instead of participating in the neocortex. Emotional Intelligence is composed of five basic skills. The first is to know what you feel. The second is the management of emotions, feelings, especially distressing. The third is self-motivation, the fourth is empathy;and the fifth is to manage the relationships.
(1) The Business Case
Ability to emotional intelligence has proven to be crucial for individual success and organizational. (2.3) Research on Emotional Intelligence has revealed that the impact is low, which impacts on a wide range of companies / people issues, including increased creativity and innovation, increased productivity, better decision making and l ' increased profits. The business case for the development of emotional intelligencebecomes clear when we realize that to feel the emotions of the managers, employees and customers are the implications for decision making, mental clarity, and the bottom line of businesses and the efficiency of nonprofit organizations and non-governmental organizations. The emotions that the experience leader impacts of climate and culture of an organization as a whole. More specifically, the impact of emotions leading what people feel, how satisfied are, as they are faithful, and how productive and efficient they are. In return, asEmployees feel their job and do not affect how people feel about their satisfaction with both products and services and, finally, as a loyal customer of the company or organization. And, as loyal customers, has a direct impact on results and profitability of a company. Note that the basic element in this set of management reports. The leaders are not only the CEO and Executive Vice President and Director. The manager of every team, everyManager, and every individual in the organization is a leading supplier. Self-management is one of the most important factors that focus on skills development. Self-management is the internal capabilities to perform the best decisions and make decisions moment to moment during the day, whether at work or at home.
Negative impact on business
An examination of the impact of unmanaged emotional reactions and lack of capacity for emotional intelligence indicates the significant negative impact onBusiness. Unmanaged emotional reactions or lack of emotional intelligence competencies of managers and employees at all levels, can lead to ...
• Lack of innovation and creativity
• unsuccessful and reengineering process improvement initiatives
• slow development of high potential talent
• decreased productivity
• customer satisfaction and loyalty Reduced
• Career Derailment
• High staff turnover
• initiatives stalled Change
•Decreased revenue
• increased stress and health care costs
• negative organizational climate / culture
• Violence in the workplace
Developing Emotional Intelligence Skills
The good news is emotional intelligence skills can be learned. However, there is a limit if there are the typical approach of training to improve the analytical skills and techniques focused, we are doomed to failure. Conventional programs do not include the factors by which the limbic system(emotional center of the brain) learns best: motivation, extended practice and feedback. Capacity development of emotional intelligence requires that individuals are to eliminate old behaviors and embrace new ones. And that requires practice and self-reflection on the consequences of the use of new skills.
1. Daniel Goleman, Emotional Intelligence, Bantam Books, 1995
2. Daniel Goleman, "What makes a leader?" HBR, 1998.
3. Goleman, et. al. Primal Leadership, Harvard Business School Publishing,2002
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